Everything DiSC® and The Five Behaviors® profiles are personalised digital assessments — there’s nothing to post and nothing to return. Because of the nature of digital content, a profile can’t be refunded once assessment access has been issued.
We know that’s not what anyone wants to hear without context, so this page explains when an order can still be changed or cancelled, why issued profiles can’t be refunded, and what we’ll do if something goes wrong.
Our Policy in Brief
- Every profile sold through BuyDISC — Everything DiSC and The Five Behaviours — is a digital product: an online assessment and a personalised report. Nothing is shipped.
- Once assessment access has been issued to a participant, that profile can’t be refunded or exchanged — whether or not they have started the assessment or received their report.
- Everything DiSC access codes are emailed as soon as your payment goes through. Five Behaviours access is issued later, when you register your participants — so there’s time to change or cancel a Five Behaviours order before then.
- Bought the wrong profile? Contact us straight away — the sooner you do, the more we can do.
- If an access code or invitation doesn’t arrive, or an email address was entered wrongly, we’ll correct it and resend it at no extra charge.
- Debriefs, certification, Group Culture Reports and facilitation are services, covered separately below.
- We strongly encourage you to read the product description and look at a sample report before you buy.
When Is Assessment Access Issued?
Access is issued at the point each participant is given their own way into the assessment:
- Everything DiSC profiles — your access code is emailed automatically as soon as payment is confirmed, to you or to the person you’re buying for. Access is issued at that moment.
- Five Behaviours Personal Development — after you pay, we email you a link to register your participants. When you register a participant, our system emails them their own access code. Access is issued at that moment.
- Five Behaviours Team Development — once you’ve registered your whole team, we set the team up on the Five Behaviours assessment system and each participant is sent their invitation. Access is issued when the team has been set up.
Until access is issued, nothing has been created in anyone’s name — which is why a Five Behaviours order is much easier to change or cancel if you contact us before you register participants.
Access, Reports and Refunds Are Separate
When access is issued isn’t the same as when reports are delivered. For Five Behaviours Team Development, for example, we monitor completion and send the team’s reports together once everyone has completed their assessment. A profile whose access has been issued isn’t refundable just because the participant hasn’t completed it yet, or because reports haven’t been sent.
Why Issued Profiles Can’t Be Refunded
Each profile is created for one participant and built from their own answers. Once access has been issued it’s tied to that person, so it can’t be reassigned, reused or returned — and the cost of issuing it has already been incurred.
If you’re buying as a consumer rather than for a business, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 ordinarily give you 14 days to cancel. For digital content, that right no longer applies once supply has begun with your express consent and your acknowledgement that you lose the right to cancel. Nothing in this policy affects your statutory rights.
What If I Bought the Wrong Profile?
Contact us as soon as possible. What we can do depends on whether access has been issued:
- Everything DiSC — your access code has already been issued, so we can’t guarantee a refund or exchange. If the code hasn’t been used yet, tell us straight away: we’ll look at your situation individually and do our best to help.
- The Five Behaviours — Team Development is designed for an intact team that works together day to day; Personal Development suits individuals, or people from different or multiple teams. If you’ve bought the wrong one, contact us before you register any participants. As long as access hasn’t been issued, we can usually switch your order to the other profile and adjust the price. Remember that Team Development has a minimum order.
We’d far rather help you get the right outcome than leave you with something that doesn’t meet your needs.
Problems With an Access Code or Invitation
If an access code or invitation email doesn’t arrive, bounces, or you spot that an email address was entered incorrectly, just let us know. We’ll correct it and resend promptly, at no extra charge — this isn’t treated as a new order.
Debriefs, Certification, Reports and Facilitation
Some of what we sell is a service rather than a profile: one-to-one DiSC debriefs, Everything DiSC Certification and Group Culture Reports, which you can buy online, and Five Behaviours facilitation and the Leadership Team Cohesion Programme, which are quoted and booked separately. For services bought online, we get in touch after you pay to arrange them.
If you need to cancel or rearrange a service, tell us as soon as possible. Its cancellation terms are confirmed with you when it’s arranged or booked.
Before You Buy — Please Take Your Time
We want every customer to feel confident they’ve chosen the right profile. Here’s what we recommend before purchasing:
Each product page describes exactly what the profile covers, who it’s designed for, and what you’ll receive. Read it carefully before buying.
DiSC product pages include sample report pages, and you can download full Five Behaviours sample reports, so you can see the style, depth and format first.
Five Behaviours sample reports →Not sure which profile is right? Our guides help you choose based on your role, goals and team.
Which DiSC profile should I buy? →Five Behaviours: Team or Personal Development? →
We’re happy to answer questions before you purchase. Get in touch and we’ll help you choose the right profile with confidence.
Contact us →How to Contact Us
Email info@missiongroup.org with the email address you used at checkout and a short description of what you need, or call +44 (0)20 7043 3422. You can also use our contact page. The sooner you get in touch — ideally before an access code is used or participants are registered — the more we can do.
Policy Details
This policy applies to all products and services sold through BuyDISC.co.uk, including The Five Behaviors section.
BuyDISC.co.uk is operated by Mission International Ltd, trading as Mission Group, registered in England and Wales, company number 07645327. Registered office: 20-22 Wenlock Road, London N1 7GU.
Where we agree a refund, it’s made to the original payment method.
Governing law: England and Wales.
Last updated: 26 September 2026.